You'll know you have new messages when receive either a stutter dial tone or have visual indication. Stutter Dial Tone - When you pick up your receiver, you'll hear a stuttered or broken sounding dial tone if you have new messages. NOTE TO INTERNET USERS: Play all your new messages before going online or option your Internet program to NOT have your modem listen for or detect a dial tone. Your modem may not recognize the stutter tone as a normal dial tone and therefore may not attempt to place the outgoing call. Contact your Internet service provider for more specific instructions. Visual Indication - If you have a phone or Caller ID unit with a message waiting indicator light, then the light will come on when you have new messages. NOTE: The light may not be activated when receiving a new message until you hang up, whether you are on a call or online.
Is there a user guide for Voicemail?
Yes, in our User Guide library You can navigate there via the Customer Support page: CenturyLink.com > Support > Residential > [Product Support][Voice] User Guides
Is Voicemail secure?
Yes. If you use a PIN (which we strongly recommend), the only way to access messages in your mailbox is with that 4 to 10 digit PIN.
Can I set up my mailbox online?
Yes. You can record your name and greetings, change your PIN, and modify your message waiting notification settings all from your PC. However, you must first initialize your voicemail with your handset.
When I check my voicemail online, is it private and secure?
Yes, after you initialize your voicemail account through your phone, you must either log in at our secure site CenturyLink.com or enter a PIN on your phone in order to access your messages.
If I view a message online and delete it from the web, is it deleted from my voicemail box over the phone too?
Yes, your voicemail system is fully synchronized. This means if you delete a message, whether over the phone or online, it is deleted from all access methods.
Can I choose what messages I want to listen to online?
Yes. You can listen to the messages in your inbox in any order you want. If you want to listen to message 7, you don't have to listen to 1-6 first. Just jump directly to the message you want to play. This gives you flexibility and freedom and saves you time.
Can I save my messages online?
Yes. The message can be saved as a sound file on your PC. It can be forwarded as an attachment to an e-mail, and you can listen to the message through your PC using a standard media player. You can even save the message to your MP3 player.
Do I have to subscribe to High-Speed Internet service in order to listen to my messages online?
No. Messages can be retrieved from any Windows-based Internet connected computer anywhere, including a dial-up connection.
Does it cost more money to listen to my messages online?
No. The ability to listen to your messages online is included at no extra charge with your current Voicemail subscription.
How do I use my modem when the stutter dial tone is on my line?
Play all your new messages before trying to go online. Or, option your Internet program not to have your modem listen for direct dial tone. Our modem might not recognize the stutter tone as a normal dial tone and therefore won't attempt to place the outgoing call. Contact your Internet Service Provider for more specific instructions.
How do I access my voicemail online?
Go to CenturyLink.com and log in. You must be a registered user. If you are not yet registered, it only takes a couple of minutes.
Click on "My Services". Click on "Voice Services". Click on "Manage Your Voicemail".
Note: Your voicemail account must first be initialized through your phone.
Is there a User Guide on how to access my voicemail online?
Yes, in our User Guide library. You can navigate there via the Customer Support page: CenturyLink.com > Support > Residential > [Product Support][Voice] User Guides
Why is Voicemail better than an answering machine?
VoicemailTM is superior to an answering machine because your calls can be answered while you're online, away from home, on the phone or simply just too busy to pick up. Plus, Voicemail gives you the freedom to check your voicemail 24 hours a day from any phone.
I accidentally deleted a message, can I get it back?
Yes, press * immediately after deleting the message to retrieve it. However, if you deleted your message and hung up the phone, you cannot retrieve the message.
How do I set up my Voicemail mailbox?
Dial your Voicemail number and follow the easy voice prompts.
How does Voicemail work?
Our voicemail service answers calls and takes messages while you're on the Internet, away from home, on the phone or just too busy to answer.
How can I change my mailbox set up?
Follow these easy steps: Call your voicemail number. Enter your passcode. Press 8 for user options. Press 4 to change your greeting, press 6 to change your name, or press 7 to change your passcode. The voice prompts will guide you as you make your changes.
How do I retrieve messages from my Voicemail mailbox?
Follow these easy steps: Dial your voicemail number. Enter your PIN. Press 1 to play the current message. After playing each message, press 3 to delete or 2 to save the message. At any time, press 9 to exit your mailbox.
Can I access my Voicemail mailbox if I'm away from home
Yes. Start by dialing your home phone number and pressing * followed by your PIN. Press 1 to play the current message. (If no new messages are waiting, press 1 to review saved messages.) After playing each message: Press 2 to delete the message or Press 1 to save the message. Continue to press 1 to play each new message. When complete (or at any time), press 9 to exit your mailbox.
